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OPERA Enterprise Solution

OPERA offers effective and easy deployment for smaller, independent single and multi-property operations and global, multi-branded hotel chain environments.

OPERA Enterprise Solution

OPERA Enterprise software solutions (OES) can be deployed in any size environment, from a single property with just Front Office to a large, full-service hotel with Sales & Catering, Revenue Management, Spa and Golf and Materials Control. In addition, OES enterprise software solutions offer products for a hotel chain’s corporate office, including Central Reservations Systems for centralized guestroom bookings, Sales Force Automation for centralised function space sales, and Customer Information System, the Customer Relationship Management (CRM) package specifically designed for the hotel industry. 

Built around the Oracle® database management system, speed, reliability, functionality and ease of use are built into OPERA’s design. At the core of the OPERA Enterprise Solution is the OPERA Property Management System. Designed to meet the varied requirements of any size hotel or hotel chain, OPERA PMS provides the tools to help you achieve a greater level of productivity and profitability. This highly effective software for property management and core central systems introduces new concepts of guest service and service delivery, providing accurate, timely information to empower management and staff.


Reservations ― features are integrated with other functionality such as profiles, cashiering and deposits. This property management software module provides a complete set of features for creating and updating individual, group and business block reservations, including deposit handling, cancellations, confirmations, wait listing, room blocking and sharing.

Rate Management ― an extensive set of features for setting and automatically controlling rates, for rate quotation, and for revenue forecasting and analysis to create the most comprehensive rate management system in the industry. OPERA’s Property Management Systems interface with OPERA Revenue Management Systems and other major yield management applications.

Profiles ― complete demographic records for guests, business accounts, contacts, groups, agents and sources. Profiles include addresses, phone numbers, membership enrollments, stay and revenue details, guest preferences and additional data that make reservations handling and many other activities faster and more accurate.

Front Desk ― handles individual guests, groups and walk-ins, and has features for room blocking, managing guest messages and wake-up calls, and creating and following up on inter-department advisories, or traces.

Back Office Interface ― revenue transfers, market statistics transfers, daily statistics transfers, and city ledger transfers can be easily made from OPERA Property Management System to a back office system.

Rooms Management ― handles all facets of room supervision including availability, housekeeping, maintenance and facility management. The Queue Rooms feature of the property management software coordinates Front Office and Housekeeping efforts when guests are waiting for rooms which are not immediately available for assignment.

Cashiering ― posting guest and passer-by charges (including taxes and other generates), making posting adjustments, managing advance deposits, settlements, checkout and folio printing are a few of the many activities handled by OPERA Cashiering. Cashiering accommodates multiple payment methods per reservation including cash, check, credit cards and direct bill. In multi-property environments, guest charges can be cross-posted from any property in the hotel complex.

Accounts Receivable ― fully integrated with the OPERA Property Management System database and includes direct billing, invoicing, account aging, bill payments, reminder and statement generation, and account research. Old balances from external accounting systems may be entered.

Commissions ― calculates, processes and follows up on travel agent and other types of commission payments, either by check or via EFT.

Reporting ― over 360 separate standard reports. Reports can be customized for each hotel and new reports may be created as needed using OPERA’s built-in Report Writer.

Fully Configurable ― choice of OPERA features, system behaviors and priorities, and system-wide defaults are controlled by the property. User permissions determine which property management software features may be accessed by each user and user group. Many OPERA screens may be customized by the property.

Global Perspective ― supports multi-currency and multi-language features to meet the requirements of global operations. Rates and revenues can be dynamically converted from the local currency to any other currency. The appropriate language for guest correspondence can be automatically determined by the guest’s profile language; country-specific address formats are supported.

Hospitality System Interfaces ― OPERA PMS includes interfaces to hundreds of third-party hospitality systems including yield management, telephone and electronic switching, TV and video entertainment, key lock, restaurant POS, activities scheduling, minibar, and wake-up call systems.

OPERA Xpress ― OPERA Xpress offers a scaled-down edition of our property management systems for smaller properties or properties offering limited services. Based on the core OPERA property management software product, properties may choose the features they want from a menu of product options.


  • Tailored to fit your hotel’s operational business needs

  • Scalable to suit the size of your hotel

  • Helps you become more productive, profitable and professional

  • Delivers fast, accurate and online information on your property

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